Refund policy
Returns and Exchanges
We now offer free shipping on all returns!
Opened Products:
The return policy for opened/used products lasts 7 days after delivery. Products that are opened and have been used are eligible for website credit (issued in the form of a e-gift card). Additionally, customers found abusing or manipulating this program will forfeit the ability to return opened items and potentially future orders. Eligibility for this program will be determined at the discretion of Bowmar Nutrition. We do issue a $9.99 processing fee that is subtracted from your store credit.
Continue reading and use the link below to complete a refund request and receive a RMA#.
Unopened Products:
To be eligible for a refund, your item must be unused and in the same condition that you received it. The refund policy for a full refunds lasts 30 days. Product will not be accepted for refund beyond 30 days after purchase. We do issue a $9.99 restocking fee for unopened products, but, this fee will be waived if you choose store credit instead of a refund.
Continue reading and use the link below to complete a refund request and receive a RMA#.
Additional non-returnable items:
Gift cards
Downloadable software products
Gift cards
Downloadable software products
Clothing items
Samples
Clearance/Discontinued products
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment (could take several business days depending on form).
Late or missing refunds (if applicable):
If you haven’t received a refund yet, check your bank account and then contact your credit card company. It may take several business days to appear. There is often some processing time before a refund is posted.
Once all steps have been completed and issues still arise, please contact us at support@bowmarshop.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (opened or unopened).
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (opened or unopened).
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bowmarshop.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bowmarshop.com.
Shipping items back:
To return your products, you will be provided with two options.
- Ship with our Prepaid Return Label - This option will provide a pre-paid shipping label for you and will also include a tracking link. NOT ELIGIBLE IF OUTSIDE THE U.S.
- Ship with your own carrier - You can mail your product to the address provided. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if you receive a refund.
If you are shipping an item over $75, you should consider using a trackable shipping service (included with prepaid label) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and to protect yourself, please consider shipping with tracking.
Questions? Please contact us at support@bowmarshop.com
CLICK HERE to complete the refund/request form.